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  Wondering about the status of an order? Want to update your account or payment information? Care to subscribe to or unsubscribe from a mailing? Whatever you need to do, you can do yourself via Your Account.

Simply click the link in the top right corner of this page to visit Your Account now. We'll ask you to sign in with the e-mail address and password associated with your account. (If you forgot your password, we can help you get a new one.)

If you are a new customer and haven't placed an order with us yet, you will be creating an account at the time that you place your first order.


Setting up a new account

On your first visit to herballoveshop.com, you can window-shop all you want. Cruise the aisles and load up your Shopping Cart, or start building a personal shopping list with Your List. Before you can place an order, though, you'll need to make it official and set up an account.

You'll be asked to create an account when you try to enter certain places in our store, such as Checkout. Or you can get started on an account at any time by looking for the word Your Account in the upper right-hand corner of your screen.

When you reach the "create a new account" page, fill in the text boxes and click the "continue" button. You'll get an error message if your e-mail address doesn't look right, or if you didn't enter your password the same way twice. Your password must be at least six characters long. The password is case-sensitive; if you enter the password "callisto," the system will not accept "Callisto" as a match.

Once you've submitted your name, e-mail address, and password, you can correspond with a customer care specialist. We use the 128-bit highly secure software and server, so our communication will be private; no one else can read the information you send.


Changing Your Name, E-mail Address, or Password

To change the name, e-mail address, or password associated with your account, sign in to Your Account using the e-mail address and password currently associated with your account, and click the EDIT your name, e-mail address, or password link under the Account Settings heading. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.